Refund policy

Updated October 28, 2026. These voluntary return arrangements apply to Telzori. Mandatory remedies for defective, wrong, misdescribed or undelivered goods remain unaffected.

A 30-day request window

Contact support@telzori.com within 30 calendar days after delivery for an ordinary change-of-mind return. Identify the purchase and items. Goods must be unused, unworn and unwashed, suitable for inspection, with original tags, supplied accessories and packaging.

Restrictions for some items

Where lawful, voluntary returns may exclude personalized or made-to-order goods, perishables, opened hygiene or personal-care products and digital content already supplied or accessed. Relevant restrictions should be disclosed before purchase. A defect or wrongly supplied item may still qualify for a mandatory remedy.

Authorization and the right destination

We assess the request and provide instructions and the appropriate destination if approved. Do not assume an office, warehouse or sender label accepts returns. Pack suitably, use appropriate traceable shipping and retain proof of postage.

Postage and original delivery charges

For ordinary change-of-mind returns, you pay return shipping. Original shipping is generally not refunded unless required by law. For faulty or incorrectly supplied goods, we cover reasonable necessary return costs under agreed instructions. A prepaid label is not promised in every case; discuss unusual costs before paying them.

Reporting problems

Tell us as soon as practical about damage, missing goods or an incorrect item. Provide the reference and description, with available photos of the goods, packaging and label. Retain relevant materials during investigation. A missing photograph does not automatically remove a statutory remedy.

Inspection and refund timing

After inspection, or acceptance of sufficient evidence where physical return is unnecessary, we communicate the decision. Approved refunds are normally initiated within 10 business days or sooner where law requires, normally to the original payment method. Provider posting time is separate; contact us about an overdue credit.

Exchanges and cancellations

Direct exchanges are not guaranteed. An authorized return and separate new purchase may be appropriate. Requests to cancel or correct an order depend on whether fulfillment can still be changed and require confirmation.

Refused or undeliverable parcels

Refusal does not automatically authorize a refund. Contact us to review the parcel journey and available remedy. Lawful, evidenced return or redelivery costs will be explained. A failed delivery does not automatically forfeit the entire purchase amount. Mandatory rights continue to apply.